Privacy Policy
This policy explains what personal data FrenzyJerseyCustom collects, why we collect it, who we share it with and what rights you have. It applies to frenzyjerseycustom.com and to any order you place with us. We are a made-to-order shop, so we only collect what we need to take your order, make it, ship it and support you afterwards.
Who we are
The business that runs this shop is the controller of your data. Its legal name, registration or tax number and country of registration are shown on this site. You can reach us at [email protected], on +1 251-321-9213 or at 611 E 5th St, Cheyenne, 82007, United States (US). Our contact hours are 08:00AM - 06:00PM Monday to Saturday.
What data we collect and why
Data you give us
When you order or contact us, we collect the details needed to do that job. We use them to process your payment, make your item, deliver it and answer your questions. We also use them to handle returns and to meet our legal duties.
- Your name, e-mail address and phone number
- Your shipping and billing addresses
- Your order details, including any name, number or text you ask us to print
- Your messages to our support team
Payment data
Card and wallet payments are handled by our payment processors. We receive confirmation of whether a payment worked and the details we need to match it to your order. Please never send card numbers to us by e-mail or chat.
Data collected automatically
When you browse the site, cookies and similar tools record which pages are used and keep your basket working. This can include your device type, browser and approximate location from your IP address. We use it to keep the site working and to see how it is used so we can improve it.
Our legal bases (EU and UK)
If you are in the EU or UK, we rely on the following legal bases. We use your data to carry out your order (contract). We use it to meet legal duties such as tax and accounting records (legal obligation). We use it to keep the site secure and understand how it is used (legitimate interests). Where we ask for your consent, we rely on it, and you can withdraw it at any time.
Who we share your data with
We share data only with the services that help us run your order. We do not sell your personal data for money. Each provider gets only what it needs for its job.
- Payment processors, which handle card and wallet payments
- Shipping carriers, which deliver your order
- The e-mail platform that sends your order confirmations
- The analytics provider that measures how the site is used
We may also share data where the law requires it, for example with tax authorities or courts.
Cookies, analytics and marketing
Cookies we use
Cookies keep your basket, remember a signed-in session and measure which pages are used. The first two are needed for the shop to work. The measurement cookies help us understand which pages are useful. You can block or delete cookies in your browser settings, but the basket and sign-in may then stop working.
Analytics and marketing
Our analytics provider measures how the site is used. We do not use cookies to show you advertising. We use your e-mail address for order confirmations and to reply to you. If we ever send marketing messages, we will ask for your consent first where the law requires it.
How long we keep your data
We keep personal data for 36 months. After that we delete it or remove anything that identifies you. We may keep some records for longer if the law requires it, for example for tax purposes. If you ask us to erase your data earlier, we will do so unless we must keep it by law.
Your rights
European Union
If you are in the EU, you have these rights under the GDPR. To use any of them, contact us as described below.
- Access: ask for a copy of your data
- Rectification: ask us to correct wrong data
- Erasure: ask us to delete your data
- Portability: ask for your data in a common, machine-readable format
- Objection: object to processing based on our legitimate interests
- Withdrawal of consent: withdraw consent at any time, without affecting earlier use
- Complaint: complain to the data protection supervisory authority in your country
United Kingdom
If you are in the UK, the UK GDPR and the Data Protection Act 2018 give you the same rights as listed above. You can complain to the Information Commissioner’s Office (ICO). We would appreciate the chance to fix the problem first, but you do not have to contact us before complaining.
Australia
If you are in Australia, we handle your personal information in line with the Australian Privacy Principles. You can ask to see the information we hold about you and ask us to correct it. If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).
United States
Some US states give residents rights over their personal data. If you live in California, the California Consumer Privacy Act gives you the right to know what we collect, to ask us to delete or correct it, and to be free from discrimination for using these rights. Residents of other states with privacy laws may have similar rights. We do not sell your personal information. We will not treat you differently for making a request.
Other countries
If you live somewhere not listed above, contact us with your request. We will handle it in line with the law that applies to you.
International transfers
We are based in the United States, and our providers may process data in other countries. If your data leaves the EU or UK, we take steps to make sure it stays protected, as the law requires. You can contact us for more detail on the safeguards that apply.
Children
Our shop is not aimed at children under 16. We do not knowingly collect their data. If you think a child has given us personal data, contact us and we will delete it.
How to make a request
Write to us at [email protected] or at 611 E 5th St, Cheyenne, 82007, United States (US). Tell us who you are, which right you want to use and, if you can, the e-mail address used on your order. We may ask you to confirm your identity before we act. We will reply within one month, or sooner where the law sets a shorter time.
Changes to this policy
We may update this policy when our practices or the law change. The latest version is always on this page. If a change is significant, we will make it clear on the site.